5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of ongoing excellent control processes.
Safety guard companies are unlike any vendor a property manager usually hires. If you hire a painter, then you can see whether or not they do their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you see whether the protector organization is doing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it’s important to employ a method of verification and quality control to make sure that problems associated with the lack of doing these tasks don’t start to happen.
In this guide we’ll discuss five (5) easy steps to enhancing your security guard service and achieving everything you imagine as your perfect retail security London.
Display Your Guards Qualifications
In many nations, guards are mandated to have a specified level of training before they can start working as security guards. If your state is among these states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that is being supplied by your security provider and inquire does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb way to screen whether the protector is a good match for your property is to perform a short”interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a good deal on what to expect from this shield and it provides you a chance to ask a different shield if you think it is necessary.
Evaluate Guard Training
Though most security guard companies have a very thorough orientation that introduces each shield to the company itself, in several cases the shield’s orientation to his assigned land is not quite as complete. We call the orientation to the assigned land”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your premises?
• Just how long is each officer trained?
• Just how long does the security company double bank? (Double banks is the process of experiencing a veteran guard working in precisely the exact same time as the new guard.)
Determine the answer to each of the questions and make sure they match what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and also your site special training to get an understanding of what goes into preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard support. When security companies deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel their work is not important and they start to see themselves as less of a part of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how does your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems
If your guards must produce rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your premises. These monitoring systems allow the security guard company to monitor the time and log the action of the guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of these reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard provider provides a way of making sure each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is happening with your security while you are not there. During these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to make sure they understand their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program. Remember, when choosing a security adviser be sure the adviser is not actually a security guard company. If so, your audit is guaranteed to turn up problems with your current security guard company.